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Terms & Conditions

Terms & Conditions

Version 1.1 last updated 17.12.2021

1.      THESE TERMS

The following terms and conditions (the Terms) apply to all orders and transactions conducted on the ‘Donaghy Bros’ website, in store and over the phone. We will treat each order you place as an offer by you to purchase the goods subject to these terms and conditions.

Please take a few minutes to read these Terms carefully before you submit an order with us. These Terms tell you who we are, how we will provide products to you, how you or we may end the contract and what to do if there is a problem.

We may amend these Terms from time to time and shall notify you of such changes. These Terms do not affect your statutory rights.

2.      INFORMATION ABOUT US

2.1 Who we are

We are Donaghy Bros, a private unlimited company registered in Northern Ireland (“we”, “us”, or “our”). Our company number is NI030598 and our registered office address is ASM Chartered Accountants, The Diamond Centre, Market Street, Magherafelt, BT45 6ED. Our business address is 34-40 Maghera Street, Kilrea, Derry, BT51 5QN. Our registered VAT number is 677980467.

2.2 How to contact us

You can contact us by:

Telephone on: 028 295 40001

In writing by email [email protected]co.uk or in hardcopy addressed to 34-40 Maghera Street, Kilrea, Derry, BT51 5QN.

2.3 What we do

We sell household goods and electrical appliances (“Products”) which are available to be purchased by you (“you or your”) in our stores or on our websites www.donaghybros.co.uk (“UK Website”) and www.donaghybros.ie (“Irish Website”) (together our “Websites”).

3.      OUR CONTRACT WITH YOU

3.1 How we accept your order

Our acceptance of your order will take place when we either:

a.       accept payment at our check out when you are shopping in person at our stores;

b.      email you to confirm our acceptance of your order together with a note of your Order Reference number when you are shopping via our website or by telephone; or

c.       by confirming your Order Reference number by telephone, should you place an order by telephone and do not have an email address. We will post you a copy of your receipt in these circumstances.

Once we have confirmed acceptance by one of the above means, we are in contract with you to and these Terms and your order comprise the conditions of our contract.

3.2 If we cannot accept your order

If we are unable to accept your order, we will let you know and will not charge you for the Products. This might be because the Products are out of stock, because of unexpected limits in our resources, because we have identified an error in the price or description of the Products or because we are unable to meet a delivery deadline you have specified.

3.3 Changes to your order

When progressing an online order on one of our Websites, do not panic if you make any mistakes. You can correct any errors right up until you confirm payment.

If you wish to make a change to your order after we have issued our acceptance please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

3.4 We only sell to the UK and ROI

Our UK Website is solely for the promotion of our Products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK on our UK Website. However, if you are a customer located in the Republic of Ireland, please visit our Irish Website to place your order. Again, we do not accept orders from or deliver to addresses outside of Ireland on our Irish Website.

4.      OUR PRODUCTS

4.1 Products may vary slightly from their picture

The Products we sell may vary slightly from their pictures on our respective Websites or from the brochures which can be viewed in store. Whilst every effort has been made to display the colours accurately, we cannot guarantee that any image or display will accurately reflect the colour and it may vary slightly from any images.  

4.2 Mistake with Products description

We also make every effort to ensure the Products description such as the Products price and availability are accurate and up to date. However, sometimes we may have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site.   We try to ensure all this information is correct before accepting your order. If we identify within your order that the Products price is incorrect or the Products are out of stock, we will contact you to advise you we cannot accept the order for such reasons. If however, we accept and process your order when the Products are out of stock or where a pricing error is obvious, we may end the contract prior to delivery and you will receive a full refund of any charges already paid.

5.      OUR SERVICES

In conjunction with the purchase of any of our Products and delivery, we offer the following services which incur additional costs:

a.       “in home” delivery service (where the Products are delivered to a ground floor room of your choice as opposed to the front door or nearest point of entry); and

b.      installation of the Products (available in Northern Ireland only) and

c.        removal and disposal of old appliances from your home, available in Northern Ireland, ROI and mainland UK, (dependant on location and type of appliance.).

If you wish to avail of any of these services (“Services”), please advise us at the point of check out, be that in store, on the phone or on one of our Websites so that they are included in your order. For more information on these services, please view our website here.

6.      PRICES

6.1 Where to find our Products prices

The price of our Products (which includes VAT) will be the prices indicated adjacent to the Products in store or those prices appearing on each of our Websites. We take all reasonable care to ensure that the prices are correct. However please see clause 4.2 above for what happens if we discover a mistake in the price of the Products in your order.

The total cost of your order will include the price of Products you order, delivery charge (if applicable), plus any additional charges for Services

This total cost will be displayed before you submit your order on one of our websites, or as advised in store or on the phone before.

6.2 Change to Products prices

Please note that prices on our Websites and in store are subject to change from time to time due to various market factors. We reserve the right to amend all prices before we accept your order.

6.3 Currency

All prices appearing on our UK Website are listed in UK Pound Sterling (£) and all prices appearing on our Irish Website are in Irish Euro (€).  

7.      PAYMENT

7.1 How you can pay

There are a number of easy and flexible ways for you to pay for your order. We accept:

·         Mastercard and Visa credit cards

·         Maestro, Visa, Solo, Electron and Mastercard debit cards

·         Valid gift vouchers issued from our store

·         PayPal

·         Klarna

·         Donaghy Finance (not available for orders made on our Websites)

 7.2 When you must pay

Payment will be taken from your chosen option of payment from those listed above at clause 7.1 after you submit your order. Subject to when you choose to pay by PayPal or Klarna. We require payment in full for all orders submitted via our Websites.

7.3 PayPal When you choose to pay by using PayPal, you do so in accordance with your user agreement with PayPal. Your personal data will be handled by PayPal in accordance with PayPal’s Privacy Statement which can be viewed here.

7.4 Klarna

In cooperation with Klarna Bank AB UK Branch, we offer the option for you to pay for your order using Klarna. Klarna only offer credit to persons aged 18 and above.

When you choose to pay with Klarna, your order and payment card details are processed by Klarna. In doing so you agree to Klarna’s Pay Later in 30 days Terms & Conditions or Klarna’s Pay in 3 instalments Terms & Conditions (whichever applicable) as appearing within these embedded links. The pay in 3 instalments option is only available for UK residents. Your personal data will be handled by Klarna in accordance with the information in Klarna’s privacy notice, which is available here.

Some general information about Klarna is available on our UK Website here. 

7.5 Donaghy Finance

We are a credit broker authorised and offer finance payment options to help you spread the cost of your purchase when you order in store. Any credit offered is subject to status and affordability.

There is a minimum spend of £255.00 and a 10% deposit will be required on the date the order is placed. We only provide credit to UK residents to persons aged 18 and above.

If we accept your application, we shall present you with a credit agreement for signature. If you miss a payment we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. You can read more about our Pay on Finance options here.  

8.      DELIVERY

8.1 Delivery costs

Standard kerbside delivery is free for all customers in Northern Ireland, the Republic of Ireland and mainland Great Britain, We deliver large items such as washing machines, cookers, ovens, fridge freezers and range cookers to the kerbside or nearest point of entry of your delivery address.  

Delivery to the Scottish Highlands and Islands, the Channel Islands, the Isle of Wight, Isle of Man (“Remote UK Locations”) or remote islands off the cost of the Republic of Ireland, such as Clare Island (“Remote ROI Locations”) may incur additional charges, as will be notified before you submit your order online, over the telephone or at our check out in store.

Where you wish to have an “in home” delivery service, this will incur an additional cost. You will be advised of this cost before you submit your order online, over the telephone or at our check out in store.

8.2 When is delivery complete?

Any Products ordered will be delivered to the address specified by you at the time of your order.

When delivery is made via a one-person delivery service, delivery will be complete when the Products is off-loaded form the vehicle onto a pallet and wheeled to the nearest point of access (kerb side delivery).

When an “in room” delivery is requested, delivery will be complete when the Products are offloaded and situated within the ground floor room of choice. We do not offer the service of carrying large or heavy Products upstairs. Any lifting or carrying is at the driver's discretion will only be an option with the ‘in room’ delivery service.

A valid signature is required upon delivery; at this point you will become responsible for the Products.

8.3 What if the delivery is incorrect?

Please take care in reviewing the Products upon delivery to ensure that they correlate with your order. If there is an incorrect Product or shortage, please make a note of same on the driver’s delivery note at the time of signing and where this is not possible, report the issue to us as soon as possible after delivery by e-mailing us on [email protected] or contacting us by telephone or in store at those details appearing at clause 2.2 above. 

 8.4 Delivery timeframes

We aim to deliver the Products to you within the following timeframes after the issue of our order acceptance:

·         Northern Ireland – within 2-3 working days

·         Republic of Ireland – within 3-5 working days

·         Mainland Great Britain – within 7-10 working days

·         Remote UK Locations – 14-17 working days

·         Remote ROI Locations –10-12 working days.

Any Products identified as sold on behalf of Euronics are not available for delivery to ROI.

We will always do our best to always meet our delivery times, but at times deliveries may take a little longer, particularly around busy periods such as sales and public holidays.

Unfortunately, on occasion we may realise that a Products are out of stock after we accept your order. Should this happen, we will contact you immediately with an estimated delivery time and should this time be unsatisfactory we will offer you a full refund.

8.5 Helpful information to ensure efficient deliveries

In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers by emailing us at [email protected] This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk. Failure to inform us of special requirements will be a failed delivery and you will be charged for a second delivery if necessary.

8.6 Collection by you

If you have asked to collect the Products from our premises, you can collect them from us at any time during our working hours of 9am to 5:30pm on weekdays and Saturdays (excluding public holidays in Northern Ireland). All orders selected for collection in store must be collected within 7 working days of notification that they are ready. Unless otherwise agreed with you when you place your order, if the Products are not collected within this timeframe, we shall cancel the order and issue you a full refund.

8.7 If you are not home when the Products are delivered

We cannot store Products in the warehouse indefinitely and so they will be delivered as soon as the ordered Product is ready to be dispatched.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the following will occur:

·         Northern Ireland deliveries - we will leave you a note informing you of how to rearrange delivery or collect the Products from one of our stores.

·         Mainland Great Britain, Republic of Ireland, UK Remote Locations and ROI Remote Locations – delivery is provided via a courier service and you must arrange any second attempt for delivery directly with the courier, which will incur an additional charge at cost. 

8.8 If you do not re-arrange delivery

If you do not collect the Products from us in accordance with clause 8.6, or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.  

9.       RETURNS & REFUNDS

9.1 Exercising your right to change your mind for Products ordered online or by phone

For most Products on our Websites or ordered by telephone, you have a legal right to change your mind within 14 days of acceptance of the order and receive a refund. If you change your mind during this period, please email us at [email protected] to inform us of your decision to cancel your order and receive a refund or to request an exchange. To speed up the process, please have your order number to hand before calling. Once we have received your request, we will contact you to process your cancellation and request that you return the Products without delay and no later than 14 days from the date on which you informed us of your decision to cancel the order. You can examine the goods but to obtain a refund you must not start using them, install them or input any data or software.

Please note, this right to cancel shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds or Products which have been made to your specification and personalised as directed by you.

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification.                                                                                                                              

9.2 Changing your mind in respect of Products purchased in store

Changing your mind before you receive the Products purchased in store

Should you change your mind about the Products you have purchased in store, you can cancel your order up to 14 days after you have placed same so long as it has not been dispatched to your delivery address within such 14 day period. Please notify us of your desire to cancel your order by emailing [email protected] Thereafter we shall arrange your refund.

Changing your mind after you receive your Products purchased in store

In the event that you have received your Products purchased in store and you change your mind, you can return the Products to us within 7 days of receipt of them so long as they meet the conditions set out at clause 9.3. If the Products are not returned within this time period, you cannot avail of a refund.

The right to return any in store purchases within 7 days of receipt will not extend to any Products which are “On sale”, “Special Offer”, “Discounted” or “Display” (please note display models may have minor imperfections).

Please note, this right to return shall not extend to Products which are sealed for health protection or hygiene purposes such as headphones or wireless ear buds, or Products which have been made to your specification and personalised as directed by you.

Special Orders are orders for Products which are not core stock items, which are ordered specifically at your request from our manufacturers. Generally Special Orders are non-returnable, however in some cases manufacturers may accept a return on a Special Order. Accepted returns will incur a re-stocking charge ranging from 15%-50% of the cost of the Special Order, subject to the manufacturers terms. If you have any questions regarding the opportunity to return a Special Order please contact us prior to purchase for any clarification. 

All cook shop products, such as glassware and non-electrical kitchen utensils can be returned for a credit note only.

9.3 Arranging Returns

To avail of a refund arising from those circumstances set out at clauses 9.1 and clause 9.2, the Products which you purchased must be returned to us in their original condition, in “as new” condition, accompanied by the original Product packaging and any accessories and a note of your order number and name. If the Products are devalued in any way, e.g., parts missing, we will not be able to accept the return. Please contact our returns team by emailing [email protected], who shall handle all enquiries in respect of how to return your Products.  You must provide proof of purchase, be that a receipt from our store or online sales order in order to avail of a refund.

a.      Returns In Store

Subject to meeting the requirements set out above in this clause 9.3, you can arrange to return the Products in store.

b.      Returns By Post

Subject to meeting the requirements set out above in this clause 9.3, you can arrange to return the Products by post dispatched to Donaghy Bros 34-40 Maghera Street, Kilrea, Derry, BT51 5QN. Please retain proof of dispatch. We will not be responsible for any loss or damage caused to any Products during their being returned to us. In the interests of your own security, we recommend that you should dispatch the returned Products using a recorded / traceable / trackable delivery service and we recommend you retain your form of proof until you have received your refund from us. You shall be responsible for all delivery costs incurred with returning the Products to us.

9.4 If there is a problem with the Products

We are under a duty to supply Products which are of satisfactory quality and fit for purpose. Should the Products arrive and are damaged or faulty, please email us at  [email protected] to inform us of the issue with a note of your order number and to discuss the return, replacement or refund of such damaged Products. We ask that you inspect the Products before accepting delivery and if a fault is identified, please make a note of this on the delivery note and return to the delivery driver.

We appreciate that faults with the Products may not be immediately apparent and so a refund shall be available up to 30 days following delivery.

Should damage or fault arise within the Product’s guarantee period (normally 12 months from purchase or delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the Products and verify the fault. Please call us on 028 295 40001 or email [email protected] to arrange collection of the damaged Products, which we shall do free of charge when the Products are damaged or faulty. To speed up the process, please have your order number to hand before calling.

We do not cover faults or damage caused by accident, neglect, misuse or normal wear and tear.

9.5 When will I receive a refund?

You will receive a full refund of the price you paid for the Products (minus any postage costs) as soon as possible, after our receipt of the returned Products. Please obtain proof of postage / dispatch receipt from your post / dispatch provider and retain your form of proof until after you have received your refund from us.

Should the refund sought relate to a damage or faulty Products, we reserve the right to have such damage verified by the manufacturer or other expert in advance of issuing the refund. Once we are satisfied of such damage, you will receive a full refund of the price. We shall arrange for the collection of damaged or faulty Products free of charge.

We can, for security reasons, only provide a refund only to the person who purchased the returned Products.

10.   OUR RESPONSIBILITY FOR LOSS OR DAMAGE SURRFERED BY YOU

10.1 Liability that is not excluded

We do not exclude or limit our liability in any way in the following circumstances:

a.       where it would be unlawful to do so;

b.       for death or personal injury caused by our negligence or that or our employees (if acting within the course of their employment), agents or suppliers (if carrying out the work which they were contracted to do);

c.       for fraud or fraudulent misrepresentation; 

d.      any breach of the obligations under the applicable laws; or

e.       for breach of or your legal rights in relation to the Products including the right to receive the Products which are: as described; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.

10.2 Exclusion of liability

Subject to clause 10.1, we shall not be responsible or liable for any loss or damage in the following circumstances:

a.       loss or damage arising that is not foreseeable;

b.      any business losses such as loss of profit, loss of business, business interruption or loss of opportunity as the Products are supplied only for private use;

c.       any loss or damage to your property resulting in a fault on our part, such as but not limited to your use of the Product outside its purposes or any health and safety guidelines; or

d.      Events Outside Our Control (as described at clause 11 below).

11.   EVENTS OUTSIDE OUR CONTROL

We shall not be in breach of these Terms or otherwise liable for any failure or delay in the performance of our obligations is such delay or failure results from events, circumstances or causes beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, epidemic or pandemic, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors (“Events Outside Our Control”). The time for performance of such obligations shall be extended accordingly.

12.   HOW WE WILL USE YOUR PERSONAL INFORMATION

We will only use your personal information in accordance with our Privacy Policy, which you can view on our website. Please take the time to read these, as they include important terms which apply to you.

13.   OTHER IMPORTANT TERMS

13.1 Nobody else has any rights under these Terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

13.2 If a court finds part of these Terms illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Even if we delay in enforcing these Terms, we can still enforce them later

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

13.4 Which laws apply to these Terms

These Terms are governed by the laws of Northern Ireland.