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Product Returns

Our Policy:

We are happy to arrange a return, if you are not happy with your product, as long as you meet the requirements stated below.

Please note however that in the case of deliveries you must inspect the packaging and appliance for any damage before accepting the goods. Damaged goods must be rejected immediately and your delivery driver informed. All delivery discrepancies/shortages must be reported within 48 hours. If you can include photos if there is a fault/damage with the appliance that would be ideal.

Failure to do so may result in us not being able to repair or replace the damaged goods.  



In order to obtain a refund, you must not start using the product, and the goods must be returned in ‘as new’ condition and in their original packaging

Please let us know immediately of any damages and we will arrange a free pickup and replacement.

In the event you wish to return/cancel an item ordered specifically for you (Special Order) we reserve the right to apply a restocking charge if the item is deemed not to be supplied to your specific specification but is classed as special order. (e.g. Not a core stock item.) If your item is not faulty please note that you will be responsible for the cost of its return.

If you choose to cancel an order that you have not yet received, please call 028 295 40001 to inform us whether you would like a refund or exchange. (Charges may apply if you have cancelled during shipment, Donaghy Bros will not be held responsible for loss of Shipping charges incurred). To speed up the process, please have your order number to hand before calling.

If it is too late to cancel your delivery or you have already received your order please email [email protected] quoting your name, order number and reason for the return. 

Time to Return:

Deliveries: An unwanted product can be returned for a full refund within 21 days of receipt as long as it’s still in its original, unopened packaging and applies to purchases made in store, online or over the phone.

If for whatever reason you change your mind and would like to return an item purchased in store, we are happy to offer a refund, exchange or gift card for any full price product returned within 7 days of purchase, providing goods are brand new, unopened & in their original condition accompanied by proof of purchase. Please note: Restocking Charges may apply.

Separately to the 21-day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery.

Cost of Returns:

Cost of shipping an unwanted item is not covered by Donaghy Bros. We will cover postage for damaged items.

Any refunds issued for returned goods will be subject to a deduction for any costs incurred including storage and or collection charges.


Any products purchased that are “On sale”, “Special Offer” or “Discounted” due to being on display are not subject to the above terms. These products are non-refundable.

Items that have been purchased in-store and have been opened or used in any way are non-refundable.

Goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories to avail of our returns policy.

All cook shop products can be returned for a credit note only. Sales items or discounted items are non-refundable in any case

Non-Refundable Deposits:

Any deposit paid to secure products in store is non-refundable. If a customer changes their mind regarding an order the deposit may be refunded by way of a credit note unless the items ordered are a special-order item. Goods which are specially ordered are non-refundable.

Credit notes will not be available for models that have been held and are now discontinued or superseded by an alternative. Deposits placed on Televisions arenon-refundable after a period of 4 weeks from the original date of purchase.

How do I arrange a return?

There are 3 ways to arrange to return a product:

Store: Whether you bought it in store, online or over the phone, all of our products can be returned or exchanged to our Kilrea store: 34-40 Maghera Street, Kilrea, BT51 5QN

Over the phone: You can also arrange product collection and refund, alternatively exchange or repair, by us on 028 295 40001

Email: You can also arrange product collection and refund by emailing [email protected] 

When will I be credited for my return?

Once the goods have been collected and received by our warehouse, the refund will then be processed. 

Please allow up to 2 weeks, after collection, for your return to be processed and payment to be refunded to the issuing card.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number (s) when you return a product.