Some common questions on our delivery service are answered below....
Do you deliver?
Yes, we offer free delivery within Northern Ireland, Ireland and mainland GB. Please note however that any goods identified as sold on behalf of Euronics are not currently available for delivery to Ireland.
Where will my item be delivered to?
Any items ordered will be delivered to the address specified by you at the time of purchase.
Will the driver bring the goods into my home?
Deliveries within Northern Ireland will be with our own delivery vans and two drivers per van and they will be happy to deliver items into your home. However please note that we use a courier service for GB and Ireland and as standard this is a one-man service. The item will be loaded onto a pallet which can be wheeled to the nearest point of access (kerb side delivery). We do not offer the service of carrying large / heavy products upstairs unless there is a lift. Any lifting / carrying is at the driver's discretion. You may however upgrade to an In Home Delivery Option for an additional fee.
In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers. This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk.
What Covid-19 safety measures are in place for your deliveries?
All our delivery drivers have been provided with masks, gloves, hand sanitiser and cleaning wipes and are instructed to sanitise before and after each customer delivery. We would remind all customers to keep a distance of at least 2 metres away from our drivers when they arrive at your premises.
ArrowXL Delivery Covid safety measures
Following the Government’s guidance for the relaxation of restrictions under Covid-19, From Wednesday 21st July all delivery and collection services in surge testing areas will be doorstep only. ArrowXL will no longer have dedicated collection routes in surge testing areas area’s within England and Wales but will instead re-implement a doorstep only collection service until further notice, in order to ensure that they can protect their colleagues during the current challenging environment.
With any collection process they continue to adhere to the over bagging of products and the wearing of PPE within these areas.
In relation to deliveries where they are required to collect and disconnect WEEE installations, can you (the customer) please ensure that your product has been disconnected in advance and ready for a doorstep collection service. If the order is an exchange, they serve the right to invoke the same process where the product will need to be made ready for collection at the doorstep.
The crew will re-iterate this message as part of their standard pre-call to avoid any confusion at the customers property.
**This process will only apply to those specific surge test areas (which are regularly reviewed and updated)**
Do I need to sign for the goods in person?
A valid signature is required upon delivery; at this point you will become responsible for the goods. Please note all goods must be inspected upon delivery. Customers must check their item for damage before signing and under no circumstances should they sign the product as being received in perfect condition unless it has been checked thoroughly. When signed for full responsibility passes to the customer. If the driver will not wait until the item is fully checked, customers should then refuse the delivery. Also, all signatures must be legible.
Do you offer time slots for deliveries?
For deliveries to Northern Ireland we will inform you via email regarding the date that your product will be dispatched and approximately when delivery will be – our drivers will call one hour ahead of arrival. For deliveries to Ireland and GB we will advise you of the courier name and number should you need to contact them. They will also send you an email or phone you to advise on date and timing of your delivery
What does delivery cost?
Standard kerbside delivery is free for all customers in Northern Ireland, the Republic of Ireland and mainland Great Britain, We deliver large items such as washing machines, cookers, ovens, fridge freezers and range cookers to the kerbside or nearest point of entry of your delivery address.
Delivery to the Scottish Highlands and Islands, the Channel Islands, the Isle of Wight, Isle of Man (“Remote UK Locations”) or remote islands off the cost of the Republic of Ireland, such as Clare Island (“Remote ROI Locations”) may incur additional charges, as will be notified before you submit your order online, over the telephone or at our check out in store.
Where you wish to have an “in home” delivery service, this will incur an additional cost. You will be advised of this cost before you submit your order online, over the telephone or at our check out in store.
When is delivery complete?
Any Products ordered will be delivered to the address specified by you at the time of your order.
When delivery is made via a one-person delivery service, delivery will be complete when the Products is off-loaded form the vehicle onto a pallet and wheeled to the nearest point of access (kerb side delivery).
When an “in room” delivery is requested, delivery will be complete when the Products are offloaded and situated within the ground floor room of choice. We do not offer the service of carrying large or heavy Products upstairs. Any lifting or carrying is at the driver's discretion will only be an option with the ‘in room’ delivery service.
A valid signature is required upon delivery; at this point you will become responsible for the Products.
What if the delivery is incorrect?
Please take care in reviewing the Products upon delivery to ensure that they correlate with your order. If there is an incorrect Product or shortage, please make a note of same on the driver’s delivery note at the time of signing and where this is not possible, report the issue to us as soon as possible after delivery by e-mailing us on [email protected] or contacting us by telephone or in store.
How long will delivery take?
We aim to deliver the Products to you within the following timeframes after the issue of our order acceptance:
· Northern Ireland – within 2-3 working days
· Republic of Ireland – within 3-5 working days
· Mainland Great Britain – within 7-10 working days
· Remote UK Locations – 14-17 working days
· Remote ROI Locations –10-12 working days.
Any Products identified as sold on behalf of Euronics are not available for delivery to ROI.
We will always do our best to always meet our delivery times, but at times deliveries may take a little longer, particularly around busy periods such as sales and public holidays.
Unfortunately, on occasion we may realise that a Products are out of stock after we accept your order. Should this happen, we will contact you immediately with an estimated delivery time and should this time be unsatisfactory we will offer you a full refund.
What happens if I am not at home when the Products are delivered?
We cannot store Products in the warehouse indefinitely and so they will be delivered as soon as the ordered Product is ready to be dispatched.
If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the following will occur:
· Northern Ireland deliveries - we will leave you a note informing you of how to rearrange delivery or collect the Products from one of our stores.
Mainland Great Britain, Republic of Ireland, UK Remote Locations and ROI Remote Locations – delivery is provided via a courier service and you must arrange any second attempt for delivery directly with the courier, which will incur an additional charge at cost.
If you do not collect the Products from us or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.
Helpful information to ensure efficient deliveries
In order to ensure a quick and safe delivery every time, it is recommended that you make us aware of any special requirements or site related restrictions that may hinder our delivery drivers by emailing us at [email protected]ghybros.co.uk. This can include steps, narrow doorways, soft path ways, road access, etc. We reserve the right to refuse delivery where, in our delivery driver’s opinion, it would put our staff at risk. Failure to inform us of special requirements will be a failed delivery and you will be charged for a second delivery if necessary.