Free Delivery on All Orders
Throughout Ireland*
Trading for 60 Years
Irish Family run since 1964

Installation Service

Thinking about a new appliance? You might also be wondering who’s going to fit it for you too. Well, we can if you like. We can offer an installation service for most of the products we sell to customers in Northern Ireland and Mainland GB. At the moment unfortunately our installation is not available to our Republic of Ireland customers. Our fully-trained and experienced installation team can get it done for you on delivery day, for the majority of our products. We’ll make sure everything is up and running before we go, so all that’s left for you to do is enjoy your brand-new product! To make things even easier for you and to ensure your installation runs smoothly, we’ve broken down our installation services by appliance and rounded up everything that’s included. There are also a few handy hints about what you can do to prepare before our friendly team arrive. If you wish to avail of the installation service as part of your order, please advise us at the point of checkout in-store, on the phone, or, on our website so that they are included in your order.
 Please note we only connect to existing supplies & services.


We can offer an installation service for most of the products we sell to customers in Mainland UK via our Installation partner. Our delivery partner will not be able to connect your new items if:

  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. Alterations to existing plumbing and electrical are required.

Our Installation partner has a team of Gas Safe engineers who are also skilled in electrical connections and able to install your new cookers, range cookers, hobs, and ovens.

As you can probably imagine, for your safety, there are a lot of rules around connecting cookers so there are things that we need you to check before we dispatch your order.

Please ensure that you have suitable ventilation. This could be a suitable extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there’ll be enough room around the back and side for ventilation once installed.

You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the “Hot Zone”, need to comply with the manufacturer requirements and Gas Safe legislation.

It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If our delivery partner arrive and the Hot Zone isn’t clear, they won’t be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we’re connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation.

Our delivery partner will ask you to complete a Gas Survey prior to booking an installation date with you. It is important you complete this accurately however if you can alert us to any of the issues above prior to your item leaving our warehouse this will help greatly.

Our delivery partner can install all hobs based on the current hole in the worktop not being any larger than the size of your new hob.

If required, we can make this hole bigger to install the new hob but we can only cut into worktops that are made of wood. This means surfaces such as granite, composite or metal will have to be the right size for installation before we get there.

Make sure your current electrical connection (plug socket or big red switch) matches what your new appliance needs. For example, if your new oven is over 3kw, then you’ll need a 16Amp or 32Amp fuse - a big red switch. If your new oven is below 3kw, then you’ll only need a standard 13Amp fuse – a regular plug socket. Please also ensure the installer is able to access an isolation switch and electricity supply at the connection point.

There are some cookers, ovens, and hobs, that can’t connect due to the type of wiring required, and will only be able to know for sure upon arrival. If this happens, you’ll need to call out an electrician to complete your installation.

If our delivery partner is connecting a built-in or built-under oven, they will also assess the housing before installation to make sure it’s safe for use and can hold the weight of the appliance. They will check to make sure there isn’t any existing damage and unfortunately, if they do find damage, they will not be able to fit your appliance.

You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the “Hot Zone”, need to comply with the manufacturer requirements and Gas Safe legislation.

To install a gas item, the engineers will need to switch off your gas supply so that they can carry out the work safely. They will always turn back on and attempt to restart any items you need them to. However, on occasion, some gas items – such as boilers – may not restart and you’ll need to call out a Heating Engineer. This is very rare but if it does happen, we will not be responsible for any boiler repair costs.

Our Delivery partner will complete a standard wet fit connection into a Domestic Property only.

Please ensure water feed pipes and valves plus waste outlets and electric points are fully accessible and within 1.5 meters of either side of the appliance. Where possible, please check the water shut-off valves are in working order.

Please ensure you have correctly measured the space for your appliance as it may be taller, wider, or deeper than your old one.

Large heavy items require our delivery partner to use trolleys. Under your instructions, their installer will walk your planned route with you and expect you to have any special floor coverings you may require in place. Their installer will advise on any delicate items or obstructions that may need to be removed.

Can you please ensure any vinyl or soft flooring is protected, we will always take every care to avoid damage, however, we will not accept any claims for damage that may occur to your unprotected flooring whilst under your direction.

Our delivery installer will check all connections to confirm suitability for reconnection. Please locate your mains shut-off valve prior to our arrival.

The standard service is a like-for-like service and does not include carpentry, major electrical work, or plumbing other than a straightforward connection to a suitable supply in good working order.

Our Delivery partner will not be able to connect your machine in a bathroom or shower room.

Our Delivery partner will advise you of any problems or risks with your services that they perceive prevent them from disconnecting the old & reconnecting the new appliance.

Our Delivery partner cannot be held responsible for damage or leakage on existing pipe work or any item not installed by us.

Our Delivery partner reserves the right to refuse to disconnect & or reconnect as a standard service, should it be deemed by our assessor to place the customer, the property or our staff at risk in any way.

Some common reasons why installation fails

  • AThe appliance you purchase needs fed by the appropriate fuse supply
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. Alterations to existing plumbing and electrical are required.

If an installation fails because the customer did not inform us of any reason why it may not be successful or because the customer did not comply with the reasons mentioned above, we reserve the right to charge the full installation/delivery fee.

*Unfortunately, installation is not available to our Republic of Ireland customers.

If you would like to arrange the removal and disposal of old appliances from your home, this service is available in Northern Ireland, ROI and mainland GB (dependant on customer location and type of appliance.) Please contact us to arrange this service on 028 295 40001.

Thinking about a new appliance? You might also be wondering who’s going to fit it for you too. Well, we can if you like. We can offer an installation service for most of the products we sell to customers in Northern Ireland and Mainland GB. At the moment unfortunately our installation is not available to our Republic of Ireland customers. 

Our fully-trained and experienced installation team can get it done for you on delivery day

For the majority of our products.

We’ll make sure everything is up and running before we go, so all that’s left for you to do is enjoy your brand-new product!

To make things even easier for you and to ensure your installation runs smoothly, we’ve broken down our installation services by appliance and rounded up everything that’s included. There are also a few handy hints about what you can do to prepare before our friendly team arrive.

If you wish to avail of the installation service as part of your order, please advise us at the point of checkout in-store, on the phone, or, on our website so that they are included in your order.

Please note we only connect to existing supplies & services.

Mainland UK Installations

We can offer an installation service for most of the products we sell to customers in Mainland UK via our Installation partner. Our delivery partner will not be able to connect your new items if:

  •  Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable. 
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. Alterations to existing plumbing and electrical are required.

 

Conditions for Gas (UK Mainland Only ) and Electric Installation
 

Our Installation partner has a team of Gas Safe engineers who are also skilled in electrical connections and able to install your new cookers, range cookers, hobs, and ovens.

As you can probably imagine, for your safety, there are a lot of rules around connecting cookers so there are things that we need you to check before we dispatch your order.

Please ensure that you have suitable ventilation. This could be a suitable extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there’ll be enough room around the back and side for ventilation once installed.

You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the “Hot Zone”, need to comply with the manufacturer requirements and Gas Safe legislation. 

It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If our delivery partner arrive and the Hot Zone isn’t clear, they won’t be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we’re connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation.

Our delivery partner will ask you to complete a Gas Survey prior to booking an installation date with you.  It is important you complete this accurately however if you can alert us to any of the issues above prior to your item leaving our warehouse this will help greatly.

 
 
Installing Hobs, Ovens and Cookers


Our delivery partner can install all hobs based on the current hole in the worktop not being any larger than the size of your new hob.

If required, we can make this hole bigger to install the new hob but we can only cut into worktops that are made of wood. This means surfaces such as granite, composite or metal will have to be the right size for installation before we get there.

Make sure your current electrical connection (plug socket or big red switch) matches what your new appliance needs. For example, if your new oven is over 3kw, then you’ll need a 16Amp or 32Amp fuse - a big red switch. If your new oven is below 3kw, then you’ll only need a standard 13Amp fuse – a regular plug socket. Please also ensure the installer is able to access an isolation switch and electricity supply at the connection point.

There are some cookers, ovens, and hobs, that can’t connect due to the type of wiring required, and will only be able to know for sure upon arrival. If this happens, you’ll need to call out an electrician to complete your installation.

If our delivery partner is connecting a built-in or built-under oven, they will also assess the housing before installation to make sure it’s safe for use and can hold the weight of the appliance. They will check to make sure there isn’t any existing damage and unfortunately, if they do find damage, they will not be able to fit your appliance. 

You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the “Hot Zone”, need to comply with the manufacturer requirements and Gas Safe legislation.

To install a gas item, the engineers will need to switch off your gas supply so that they can carry out the work safely. They will always turn back on and attempt to restart any items you need them to. However, on occasion, some gas items – such as boilers – may not restart and you’ll need to call out a Heating Engineer. This is very rare but if it does happen, we will not be responsible for any boiler repair costs.

 

Installing Dishwashers & Washing Machines 


Our Delivery partner will complete a standard wet fit connection into a Domestic Property only.

Please ensure water feed pipes and valves plus waste outlets and electric points are fully accessible and within 1.5 meters of either side of the appliance. Where possible, please check the water shut-off valves are in working order.

Please ensure you have correctly measured the space for your appliance as it may be taller, wider, or deeper than your old one.

Large heavy items require our delivery partner to use trolleys. Under your instructions, their installer will walk your planned route with you and expect you to have any special floor coverings you may require in place. Their installer will advise on any delicate items or
obstructions that may need to be removed.
Can you please ensure any vinyl or soft flooring is protected, we will always take every care to avoid damage, however, we will not accept any claims for damage that may occur to your unprotected flooring whilst under your direction.

 

Prior to commencement

Our delivery installer will check all connections to confirm suitability for reconnection. Please locate your mains shut-off valve prior to our arrival.

The standard service is a like-for-like service and does not include carpentry, major electrical work, or plumbing other than a straightforward connection to a suitable supply in good working order.

Our Delivery partner will not be able to connect your machine in a bathroom or shower room.

Our Delivery partner will advise you of any problems or risks with your services that they perceive prevent them from disconnecting the old & reconnecting the new appliance. 

Our Delivery partner cannot be held responsible for damage or leakage on existing pipe work or any item not installed by us.

Our Delivery partner reserves the right to refuse to disconnect & or reconnect as a standard service, should it be deemed by our assessor to place the customer, the property or our staff at risk in any way. 

 

Failed Installations

Some common reasons why installation fails

  • The appliance you purchase needs fed by the appropriate fuse supply.
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. Alterations to existing plumbing and electrical are required.

 

If an installation fails because the customer did not inform us of any reason why it may not be successful or because the customer did not comply with the reasons mentioned above, we reserve the right to charge the full installation/delivery fee.

 

**Unfortunately, installation is not available to our Republic of Ireland customers.

 

Removal of Old Appliances:

If you would like to arrange the removal and disposal of old appliances from your home, this service is available in Northern Ireland, ROI and mainland GB (dependant on customer location and type of appliance.) Please contact us to arrange this service on  028 295 40001.