If you'd like to make a return, please fill out the form at the bottom of the page, and we will contact you as soon as possible.

The products that you purchased must be returned to us in their original condition, in “as new” condition, accompanied by the original product packaging and any accessories, and a note of your order number and name. If the products are devalued in any way, e.g., parts are missing, we will not be able to accept the return. Please retain proof of dispatch. We will not be responsible for any loss or damage caused to any products during their return to us. In the interests of your own security, we recommend that you dispatch the returned products using a recorded, traceable, or trackable delivery service, and we recommend that you retain your form of proof until you have received your refund from us. You shall be responsible for all delivery costs incurred in returning the products to us. When returning opened products to us, you should do so without undue delay and, in any event, not later than 30 days from the day on which you communicate to us your decision to cancel.

We want you to be happy with your products from Donaghy Bros, and if for any reason you are dissatisfied with your purchase, please note below information about our returns and after-sales service. If you have bought your product online or by phone and would like to return it because you have changed your mind, we are happy to exchange or refund your item if it is within 14 calendar days from the day of delivery. The cost of collection or postage is not covered by Donaghy Bros.

• Following the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations, we will accept items back even if you have opened the products to inspect them.
• You must notify us of your wish to cancel within the above time frames, and you must have proof of purchase (a receipt or delivery note).
• The products must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
• You can examine the products as you would in a shop, but to obtain a full refund, you must not start using them, install them, or input any data or software. While the products are in your possession, you must take reasonable care of them.

Please note that this right to change your mind shall not extend to products that are sealed for health protection or hygiene purposes, such as headphones or wireless ear buds, or to products that have been made to your specifications and personalised as directed by you. Special orders are orders for products that are not core stock items and are ordered specifically at your request from our manufacturers. Generally, special orders are non-returnable; however, in some cases, manufacturers may accept a return on a special order. Accepted returns will incur a restocking charge ranging from 15% to 50% of the cost of the special order, subject to the manufacturer’s terms. If you have any questions regarding the opportunity to return a special order, please contact us prior to purchase for any clarification.

Changing your mind before you receive the products purchased in store

Should you change your mind about the products you have purchased in store, you can cancel your order up to 14 days after you have placed it, so long as it has not been dispatched to your delivery address within such a 30-day period. Please notify us of your desire to cancel your order by contacting the shop directly. Thereafter, we shall arrange your refund. Donaghy Bros, does not cover collection costs.

Changing your mind after you receive the products you purchased in store.

In the event that you have received your products purchased in store and you change your mind, you can return them to us within 14 days of receiving them, so long as they are unopened and brand new. If the products are not returned within this time period or the packaging has been opened, you cannot avail of a refund. The right to return any in-store purchases within 14 days of receipt will not extend to any products that are “on sale,” “special offer,” “discounted,” or “display” (please note display models may have minor imperfections). Please note that this right to return shall not extend to products that are sealed for health protection or hygiene purposes, such as headphones or wireless ear buds, or to products that have been made to your specifications and personalised as directed by you. Special orders are orders for products that are not core stock items and are ordered specifically at your request from our manufacturers. Generally, special orders are non-returnable; however, in some cases, manufacturers may accept a return on a special order. Accepted returns will incur a restocking charge ranging from 15% to 50% of the cost of the special order, subject to the manufacturer’s terms. If you have any questions regarding the opportunity to return a special order, please contact us prior to purchase for any clarification. All cook shop products, such as glassware and non-electric kitchen utensils, can be returned for a credit note only.

• Once we have determined there is a fault, we will then give you either a refund, an exchange, or offer you a repair of the product.
• The customer will pay the cost of the return, and once the fault is verified, we will refund the cost of the return. If the item is not faulty, we will arrange for it to be returned to the customer. Donaghy Bros, does not cover the cost of items being returned that are found to be in perfect working order.
• Replacement products are sent by standard delivery.